At Innovatix, we take pride in the great customer service we’ve delivered for over 20 years. As a member-driven organization, we strive to provide friendly service and a seamless experience. Our dedication to our members, commitment to identifying value, and passion for what we do allow us to exceed expectations while achieving sustainable results. We make delivering unparalleled customer service a top priority.
Multi-Tiered Customer Support
Innovatix members receive ongoing support from a team of experienced professionals who are committed to delivering exceptional value and complete member satisfaction. Our customer care teams work with each member individually, analyzing data to identify purchasing needs and goals. Our objective is to secure the greatest value for each of our members.
Our regionally based field representatives work face-to-face with members throughout the country. In addition, we assign each member a headquarter-based Client Service Associate, who is available to help Monday through Friday from 9:00 a.m. – 5:00 p.m. (Eastern Time) by phone or email.
Our Customer Service Team
- Make site visits to member facilities to address questions and concerns
- Identify and maximize savings and reimbursement
- Advise members about educational opportunities and value-added services
Client Service Associates
- Facilitate contract sign-ups
- Regularly monitor accounts to help ensure that members are getting correct contract pricing
- Identify additional saving opportunities based on purchase patterns
Do you have questions? We’ve got answers. Our team is ready to help
Tools, Resources & Communications
In addition to unparalleled customer service, Innovatix members have access to a host of innovative supply chain management resources that drive savings and operational efficiencies, including:
- Web-based member portals that offer online ordering and account management tools, electronic catalogs, customized reports, pricing and rebate information, pre-populated paperwork, and more.
- Downloadable resources, including user guides, product and program brochures, FAQs, company fast facts as well as our annual Supply & Support contract catalog.
- A wide range of communications that keep members abreast of Innovatix and Premier contract updates as well as the latest news, technology, and industry trends.